Reward Redemptions

About Reward Redemptions

When you set up a Ramble with a prize delivery method (a coupon code, shipping, collection, or rider's choice), riders who earn the reward can claim it. The Reward Redemptions page lets you track and manage all prize fulfillment for that Ramble.

For details on setting up prize delivery methods, see the Rambles guide.

Accessing Redemptions

To view redemptions for a specific Ramble:

1. Go to Rambles in the sidebar
2. Find the Ramble you want to review
3. Click the Actions button on the Ramble's row
4. Select Redemptions

The Redemptions option only appears for Rambles that offer a redeemable prize. Selecting it opens the Reward Redemptions page for that Ramble, showing the prize delivery method you selected (e.g., "Let rider choose") and all rider redemption activity.

Summary Stats

At the top of the page, stat cards give you an at-a-glance overview:

• Total - Total number of redemption requests
• Awaiting - Riders who completed the Ramble but haven't yet submitted a redemption request
• Pending - Requests submitted by riders, waiting for you to fulfill
• Shipped - Prizes you've marked as shipped
• Collected - Prizes picked up in person
• Canceled - Requests you've canceled

The cards adapt to your prize delivery method: cards that don't apply (such as Shipped for a collection-only prize) are hidden, and on coupon Rambles Awaiting becomes Issued and Collected becomes Redeemed.

Redemption Table

Below the stats, a table lists every rider who has earned the reward, whether by completing the Ramble's visits or by winning a prize on a metric Ramble (reaching a visit target, sharing in a group goal, or placing on the Leaderboard at the end of a period):

• User Name - The rider's display name
• Email - Click to send the rider an email directly
• Status - Current redemption status (Awaiting Response, Pending, Shipped with tracking number, Collected, or Canceled; coupon Rambles show Coupon Issued and Redeemed instead)
• Completed - The date the rider completed the Ramble (for prize winners, the date the award was made)
• Details - Expand to view the rider's full shipping address or, on coupon Rambles, the coupon code

Prize winners on metric Rambles receive an automated award email with a claim link, and can also claim from the Your rewards section of their Rambles page. Recurring Rambles produce a fresh set of awards each period, so the same rider can appear once for each period they win.

Use the All Status dropdown to filter by redemption status. The table is paginated for Rambles with many completions.

Fulfilling Requests

When a rider's status is Pending, you can take action:

• Ship - Mark the prize as shipped. You'll be prompted to enter an optional tracking number, which the rider can see on their redemption page.
• Collected - Mark the prize as collected when a rider picks it up in person.
• Cancel - Cancel the redemption request if needed.

Expand any row using the arrow in the Details column to view the rider's full shipping address including name, address lines, city, region, ZIP code, country, and phone number.

Fulfilled a row by mistake? Expand it and click Reset to "Awaiting Response". This deletes the redemption record and returns the rider to the awaiting state, so the claim can start again from scratch.

Coupon Rambles

If your prize delivery method is Coupon or discount code, there's nothing to ship: winners are emailed the code automatically and appear with the status Coupon Issued. Expand a row to see the coupon code, then click Mark as Redeemed once the rider has used it, and the status changes to Redeemed.

Exporting Data

Click Export CSV in the top right to download all redemption data for the Ramble. The export includes rider name, email, status, completion date, full shipping address, and tracking number, useful for bulk shipping or record keeping.